Refund policy
At Ruchii Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 7 days of receiving your product.
Return Eligibility
To be eligible for a return, the item must:
* Be returned within 7 days of delivery.
* Be unused, unwashed, and in its original condition.
* Have all original tags, packaging, and accessories intact.
* Not be damaged, altered, or show signs of use.
Items Not Eligible for Return
The following items are not eligible for return:
* Products that have been used, washed, or damaged after delivery.
* Products returned without original tags or packaging.
* Items marked as non-returnable or purchased during special clearance sales.
Refund Process
Once we receive and inspect the returned product, we will notify you of the status of your refund. If your return is approved, the refund will be processed to your original payment method within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Exchange
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or exchange, subject to product availability.
Return Shipping
If the return is due to a damaged, defective, or incorrect product, Ruchii Fashion will bear the return shipping cost. For all other eligible returns, the customer may be responsible for the return shipping charges unless otherwise stated.
Contact Us
For any return or refund-related queries, please contact our customer support team. We will be happy to assist you throughout the process.